“I regularly hear members rave about our services, but engagement in our social communities doesn’t reflect this enthusiasm.”
“We offer online registration for all of our events, but the majority of people still prefer to call or come in to register.”
If you are a brick and mortar business, translating a successful offline experience to the online world can be a challenging task. The key to success lies in understanding the essence of your brand–what your target audience loves about your brand, product or service–and extrapolating that to an online environment. Uncovering what motivates and delights your customers will help you evolve a digital strategy that will yield results.
Here are a few steps to get started:
1. Conduct research: Listen to your audience to understand the true value of what you are delivering and use the insights you uncover as the guiding strategy for building your online space. Talk to a wide group of people in a number of different settings and conduct ethnographic research. Try to step into your audience’s shoes to understand their motivations, thoughts and feelings. Focus not only on what people are saying, but why they are saying it and how they feel about it.
Tip: Asking open-ended questions allows people to steer the conversation and elaborate on their personal experience. Above all, listen closely and it will lead you to valuable insights.
2. Analyze feedback: Segment your interview responses and research observations into what your customers find frustrating and what they find delighting, especially as it is unique to your organization.
Tip: Be sensitive to where your audience is on the technology adoption curve. Is your audience on par with general trends or is there something unique about the group? For example, you may find that while your audience may be tech savvy and comfortable on mobile devices, they prefer to use technology only for staying in touch with family and not for the type of service you provide.
3. Develop a strategy: Determine your goals with respect to what you want your audience to do and match them with the digital tools to make that happen. Pairing the right tools with the behaviors you desire will help create the type of community you want. For example, if you want people to share your events and get their social circle involved, implement click and text to share functionality. If you want members to register for events online, create a clear call-to-action.
Tip: Once you have developed your strategy on a tactical level, identify the right KPIs to measure user actions against goals and collect data. Regularly monitor user paths, measure success and consider refinements.
Listening to your audience is the only way to really understand what motivates their hearts, minds and actions. Being able to deliver the same brand experience they love in the offline world by leveraging online tools to streamline processes, encourage the discovery of new and wonderful aspects of your business, and personalizing their overall experience, will help you translate your offline success to the online world.
Read more on obtaining valuable customer insights.
“Going into the website redesign, we did not have a clear vision of what we needed, but Mambo was able to guide us through the process of creating the optimal solution for our audience within the confines of our budget.” – Rob Warmack, VP Market Development, Compli
When planning a website redesign, it’s important to evaluate the target audience, the desired user experience, and the strategic goals and objectives of the website. Our client, Compli, a compliance software company, approached Mambo Media to update the current look and feel of their website, and implement features that could capture, nurture and convert sales leads.
Take a look at the before and after transformation of the main sections of Compli’s website!
With the continuous shifts in technology and design, a website’s life span is typically 3-5 years. In order to stay optimized for search your content must be timely and frequently updated, and to stay ahead of competition, design and navigation should be prioritized on the user and your ultimate business goals. So, how do you know your website it ready for a revamp? Here are a few quick hints that you’re in need of a change:
- Your website is not mobile friendly
- Content is outdated or limited
- Your web pages are slow to load
- Your important content consists only of Flash
- You have high bounce rates on key pages
- Users are confused when trying to find what they need
- Your website doesn’t have call to actions
- Your social icons aren’t highlighted
- There are too many different colors and fonts
- Your design is cluttered
- You’re not really sure what the purpose of your website is
Let Mambo Media modernize your website and give you a tool to take your business to the next level!
Click here to read more about modern web design.
Do you hear the wedding bells?
Our Digital Media Specialist, Amanda, got engaged during her vacation in central Oregon last weekend. Amanda started at Mambo through our Digital Marketing Internship Program in 2013 and was hired after her WSU graduation this January. Her specialties include inbound marketing, email and software implementation.
Heading into her vacation, Amanda had no idea her boyfriend of four years planned to propose. While floating down the river they approached a bridge where their families were waiting holding signs that read, “Will you marry me?” Stunned and surprised Amanda leapt out of her inner tube, falling back into the river to find Brad down on one knee.
A Mambo wedding is in the works and we couldn’t be more thrilled!
YouTube is the second largest search engine in the world and presents a powerful, personable way to connect with your audience. With 50% of visitors using it to watch business related videos and 75% of users visiting the marketers’ website after viewing a video, it is the prime platform to share valuable content related to your brand. So how does one harness the power of this search engine? By creating a video library!
Here are 5 questions to consider before embarking on this expensive and time consuming venture.
1. What do I want to accomplish?
Articulate what you want to achieve through the video library. Do you have upcoming campaigns that would benefit from video assets? Are you trying to flush out content gaps on your website? Are you releasing a new product that would benefit from a video tutorial? Asking these questions first will help you create a framework for the process and better help you achieve your business objectives.
2. Who am I trying to reach?
Did you know that 90% of marketing respondents use video content and prefer it to whitepapers, case studies, free trials and eBooks? Consider your audience and what needs or pain points you are trying to address. Identify and segment your audience for the overall library and for each video to help craft and deliver your message. Define the primary objective, key messaging, and success metrics for each video. At this time it is also helpful to consider style: for example, will it be more effective for your audience to hear a scripted message or a conversational interview? If you are unsure of what style to consider, take a look at how your competitors or similar organizations have approached the issue. Look for what speaks to you, and be sure of what you want before starting any shooting.
3. What do I want to say?
Identify a theme that relates back to your overall project goals. In a robust library each video offers unique insights and perspective to address a variety of audience needs. For example, a college creating videos for prospective freshman might include testimonials from current students, interviews with faculty, and highlight campus wide events to showcase their engaging and unique freshman experience.
4. How can I be efficient?
Creating a video library is an expensive and involved process. Identifying and consolidating efficiencies across videos, setting clear expectations, and being prepared for the unexpected will help limit cost.
- Set expectations: Be mindful and up-front about what your budget constraints are for both shooting and editing the library. Allocate your resources toward what is most valuable and relevant for your goals. For example, if music is not the most important but is still a consideration there are plenty of websites that give lots of options at a cheap cost. When defining expectations for the editing process consider how many stakeholders will be involved, the number of reviews that will be acceptable, and set limits accordingly.
- Create a formula: Set parameters for style, tone and music across a group of videos to cut down on post processing decisions and edits.
- Build a shot plan: Identify all the shots you need and consider shots you may already have (from a previous campaign or library). Is there anything you can re-use? For example, if video 1 and 5 need B-Roll shots of people walking then you only need to capture that scene once. Some detailed questions to ask include: Do the shots need to be indoor or outdoor? What does the set- up involve? What does the weather need to be like? Do we need to include people? Cars?
- Prepare: On the day of a shoot prepare by mapping out locations, checking for weather changes, anticipating and allowing extra time for last minute challenges. If your video has a lot of moving parts, give yourself enough time to get the material that you need. For example, you may only need 10 seconds of people walking down the street but it may take 30 minutes to get a good shot. If you are interviewing people build in extra time make sure you stay on schedule. Request interviewees to come 15 minutes early so they can get oriented, and prepped. Allow time for nervousness, rambling, and finding that perfect sound bite. Be mindful of who you are working with and adjust expectations accordingly.
- Edit with discipline: The most popular videos on YouTube are less than 2 minutes in length, so be aware of the most critical information to include. If you are forced to decide between adding length or cutting content, you should probably cut content.
5. How should I share my library?
The answer to this question varies on what type of content you are sharing and what you hope to accomplish. If you want to share valuable product information like specifications, tips and tricks, and how-to tutorials then it would be beneficial to create a library where all of your audience segments can find the information most useful to them. However, if you are planning on using your videos in a campaign, you may want to plan a slower and more calculated release so your audience feels like they are getting a first glance at new content.
Video content provides a powerful way to connect with and pass on valuable information to your audience on a platform that most emphasizes a person-to-person connection. While creative a video library can be an involved process, being prepared and asking the right questions can help you minimize stress, delays, and help you create more impactful content.
To learn more about the importance of visual social content click here.
The typical visitor only spends 3-5 seconds on a site before deciding whether or not to take action or move on! A homepage is your company’s first impression in the digital space and is responsible for clearly communicating your message and value proposition to all users. So what can you do to make the most of your short impression window? Take the time to design a homepage that will make the best possible impression and continue to offer value to all of your users.
The 7 most critical elements of a great homepage
Load time: A homepage that loads slowly creates dissatisfaction, leads to frustration, affects your search rankings and reduces conversions. Within four seconds 25% of visitors are likely to abandon a site, and 80% of those visitors will not visit again. A page that is slow to respond (more than 1 second) reduces conversions by about 7%. Would you really want to lose 7% of your online sales revenue because of a slow website? To speed up load time carefully consider your site structure, graphic content size and ensure that your caching system is optimized.
Organization/Navigation: Navigation should be clear, simple and efficient. Tailor the structure of your site to anticipate and accommodate your target audience. Make it easy for your users to find what they are looking for, and eliminate any hassle associated with lead nurture or completing their path to purchase. Interestingly, visitors spend 80% of their time looking at information above the fold, so create a hierarchy and prioritize accordingly.
Content: At a quick glance, users should be able to understand what your company is all about, what you offer, how you are unique from your competitors, and where to navigate for further information. While detailed information may be most appropriate for secondary pages, homepage content should be clear, concise and easy to scan. Headlines are particularly important as they help people find what they are looking for. In fact, the majority of users scan headlines before deciding where to click, only 20% actually read the first paragraph. Homepage content presents a valuable opportunity to connect with your user personas. Implementing a conversational tone, avoiding jargon and adopting an inclusive style (‘we’ instead of ‘you’) are all effective ways to accomplish this.
Calls to Action: CTAs are critical to your lead generation and conversion efforts. They should stand out, be easy to find, clearly written with action-oriented words, and specific to your offering. Calls to action direct your users and help answer their most burning question: “What do I need?”
Visual design: Visuals are a great tool for explaining complex ideas, setting the style for your page, communicating your brand’s culture, and creating a unique experience for your visitor. However, when used incorrectly visuals can slow your site, distract visitors from your goals, and create confusion. When using visuals on your homepage remember that clarity trumps complexity.
Credibility: At the most basic level your homepage should take users where it promises to. Broken links, non-existent content and missing pages reduce a visitor’s trust. Beyond that, the homepage should help visitors decide why they should choose you over other options. Including customer reviews, testimonials, privacy policies, trust seals, etc. are a great way to do that.
Responsive Design: It’s no secret that more and more people are browsing sites on mobile devices. Regardless of industry, mobile visitors are here to stay. 33% of mobile research starts on a branded website and mobile browsing is particularly high in the e-commerce sector with 4 of 5 consumers using smartphones to shop.
Test, test, and test: Testing will provide you with critical feedback on whether or not strategies you implemented are working the way you want them to. After putting in so much time and effort it is tempting to treat your homepage like a finished product, but periodically testing your site, vetting through the data in Google Analytics and implementing the corresponding findings will help ensure that your homepage stays in fighting shape. By mastering these essential elements your homepage will stand out not only because it meets your users’ needs, but because it allows visitors to transcend the minutiae of hunting for information and be delighted by the experience of finding it.
For great examples of homepage designs from different industries check out this article by Hubspot.
Learn more about mobile design and website design.
Last month in our blog ‘Showing is Better Than Telling: How to Use an Infographic for Engagement’ we talked about the powerful way infographics add context and story to data, and how their irresistible shareability make them ideal for digital marketing. Today we are going to delve into the process of translating raw data into clear and relevant visuals.
There are three key ingredients that must be balanced in any great infographics recipe: visuals, content and information. Finding a compelling way to organize and show information can be a very confusing and overwhelming task. Here we have simplified it into 5 easy steps to help your creative process!
5 Step Process
1. Research: Your research parameters will determine the richness of the story presented in the infographic, therefore it is important to get a well-rounded view of your topic. Ask probative questions and try to understand the why and how behind the information. Make sure to identify relevant, reputable sources and collect as much raw data as possible.
2. Sort: Once the collection phase is complete it is time to begin sorting the information. Naturally patterns and groupings will begin to emerge and you can begin to create a hierarchy. At this stage it is critical to transform the data into digestible and compelling insights so you can begin crafting a narrative. For example, instead of identifying the amount of product you sold last year, show the relationships between your different consumer groups and their purchasing trends. Each section should have a tight, digestible piece of information that either builds upon or is related to the information around it.
3. Sketch: It’s time to start telling the story! Pull out a sketchbook and try different ways of organizing the information. Skeletons and flowcharts can help you begin to identify relationships and flows. Consider what format best suits your information type (see previous post), and try different color schemes. Remember to focus on the story first, and think about fancy graphics and text later. It is better to be clear and simple than overwhelm the user with loud graphics or wonky text.
Key elements to define at the design stage include:
Theme graphic: A central eye-catching graphic that serves as a visual ‘topic statement’. This should answer the question: what is this infographic about?
Hook: This is the focal point of the graphic and visualizes the main takeaway. It is the visual equivalent of the ‘a-ha’ moment.
Reference graphic: Simple icons that cut down on words and help to guide the story. For example: social buttons, arrows, symbols etc.
4. Test: Great design is an iterative process. Having different people look at your work will ensure that your ideas are being communicated clearly and effectively. Since mobile internet usage is projected to overtake desktop internet usage this year, be sure to assess your infographic on many different devices.
5. Share! Include calls to action, relevant links, and sharing options.
Additional Visual Tips
- Choose 2-3 web safe colors that are either on brand or thematic. Picking the right color combination can be tough, so using a color wheel tool like Color Scheme Designer can help with identifying analogous and complementary color groups.
- Limit the use of dark and bright accent colors to highlight the most imporant visual information
- Since most social sites and web pages use white backgrounds, avoid this in order to stand out.
For more Mambo posts on infographics click here or here